Here’s a professional Shipping & Returns Policy tailored for your cross-border e-commerce site, incorporating your domain and contact details:
Shipping & Returns Policy
Effective Date: [Insert Date]
Welcome to https://www.xtrx.shop/. We strive to ensure a seamless shopping experience for our global customers. Below are our policies for shipping and returns.
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive an email notification once your order has been shipped.
Shipping Methods & Delivery Times
We partner with trusted international carriers to deliver your orders. Delivery times vary depending on your location:
Standard Shipping: 7–15 business days (most destinations).
Express Shipping: 3–7 business days (available at checkout for select regions).
Note: Delivery times are estimates and may be affected by customs clearance, local holidays, or unforeseen logistics delays.
Shipping Costs
Shipping fees are calculated based on your location, package weight, and selected shipping method. Fees will be displayed at checkout. Free shipping may apply for orders over a specific amount (if applicable).
International Orders
Customs & Duties: Customers are responsible for any import taxes, duties, or fees imposed by their country. These charges are not included in the product or shipping costs.
Tracking: A tracking number will be provided via email once your order ships.
Shipping Delays
While we aim to meet delivery estimates, delays due to customs, weather, or carrier issues are beyond our control. For urgent concerns, contact us at connect@xtrx.shop.
Returns & Exchanges
Return Window
You may return eligible items within 30 days of delivery for a refund or exchange.
Conditions for Returns
To qualify for a return:
Items must be unused, in their original packaging, and with tags intact.
Proof of purchase (order number) is required.
Non-Returnable Items
The following items cannot be returned:
Customized or personalized products (e.g., embroidered designs).
Intimate apparel (for hygiene reasons).
Items damaged due to misuse or mishandling.
How to Initiate a Return/Exchange
Email connect@xtrx.shop with your order number and reason for return.
We will provide a return authorization and shipping instructions.
Ship the item(s) to the designated address. Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., wrong item shipped).
Refunds
Approved refunds will be processed within 7–10 business days after we receive the returned item.
Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is our error.
Exchanges
Exchanges are subject to product availability. Contact us first to confirm stock availability for your desired item.
Contact Us
For questions about shipping, returns, or exchanges:
Email: connect@xtrx.shop
Website: https://www.xtrx.shop/
Policy Updates
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.
By placing an order on https://www.xtrx.shop/, you agree to the terms outlined above.